2022年年报
信息服务 is a strategic asset for 威尼斯人娱乐城’s missions of teaching and learning, research, service and economic development. We continued to make progress toward our defined goals and this document details the progress we have made during the first half of 2022.
During the first 6 months of 2022, IS Support Services saw a reduced number of requests compared to previous years, returning to pre-pandemic levels of requests. The total number of requests for this period was 10,655, which is comparable to the 2018 pre-pandemic period. The most requested areas for support were related to Office 365 and new hardware installations.
支持服务
UM-AD迁移
Over the last period an increased focus was placed to migrate existing workstation and server objects to the UM-AD domain. In preparation for this workstation migration all group policy objects (over 800) were reviewed and recreated in UM-AD.
要迁移的工作站对象超过6000个。 During this period about 2,000 objects have been migrated. To facilitate this migration a new process was developed to enable technicians to migrate to the new domain quickly and safely with limited downtime for Faculty and Staff.
猫鼬研究-节奏
节奏是威尼斯人娱乐城批准和推荐的短信解决方案。 This gives any department texting capabilities to better communicate with students, faculty, or staff.
Candence continues to be a popular tool for campus and IS has worked with multiple groups to onboard and enable texting for their department.
Office 365
Worked with other campuses to support and build upon our usage of O365- Updated webpage as new applications and programs became available
- 启用和开发使用预订的策略。 Included the creation of new Cherwell request form.
- 协助教职员工如何利用O365
Windows 10
Windows 10仍然是威尼斯人娱乐城的标准操作系统。 During this period, we updated and standardized on Windows 10 21H2 to ensure Students, Faculty, and Staff had access to the most recent software.
We continue to test Windows 11 within IS to identify any issues and ensure compatibility with our standard suite of applications. 我们希望从2023年开始对Windows 11进行标准化。
Mac OS
The Mac Admin Team implemented new security standards for local admin access on Mac OS devices. Newly imaged computers are now provisioned with a randomized password for local admin access, with the password securely stored in LAPS. This aligns with security standards already implemented in Windows OS. The team provided training on these new Mac OS related support processes to TSC Technicians.
More than 100 licenses for mobile device management have been utilized within JAMF Pro as devices continue to be migrated from AirWatch to JAMF. This streamlines our Apple hardware management to a single tool and will eventually allow for the decommissioning of AirWatch.
工作站更换计划（WRP）
During this period the Tech Support Center deployed all the WRP computers that were ordered in the previous period. 这是近十年来最大的WRP，由636台计算机组成。 To help facilitate the vast increased number of deployments special WRP deployment teams were created. This allowed us to get this equipment more efficiently into the hands of our faculty and staff.
支援服务项目
通用图像
Windows 10仍然是我们为教职员工的个人电脑提供支持的操作系统。 During this period, the universal image was updated with new versions of our base software, including updates for Adobe Reader, Microsoft Teams, and Zoom. We continue to add new driver support as Dell releases new OptiPlex desktop and Latitude laptop models.
Continued to test Windows 11 internally within IS, with approximately 50 computers running the new OS. 测试没有发现主要的应用程序兼容性问题或受支持硬件的问题。 We will be moving forward with deployment of Windows 11 on all new computers following the release of Windows 11 22H2 this Fall.
许可证服务器
将多台服务器迁移到UM-AD域。 Consolidated license daemons to be able to serve license files across fewer servers and decommission a server running an end-of-life OS.
更新了超过24个单独的许可证管理器，更新了守护进程和/或许可证文件。 This is required to keep software, both for computer labs and researchers, able to run the latest version of their software. 这包括Abaqus、Ansys、AutoCAD、MATLAB等。
网站报道
Performed regular website updates and maintenance, including the creation of a new webpage advertising the Cadence Texting Platform.
开始将IS网站迁移到Cascade CMS平台的项目。 In coordination with MCOM, the basic site structure is taking shape. The site homepages and service catalog are expected to be the first content migrated.
Updated several reports and the database they rely upon to reflect the school and department changes for the Fall 2022 Academic Realignment. Specifically, these changes will ensure the annual Workstation, Software, and Mobile Device budget reports will have accurate data for the realigned academic units.
Adobe Creative Cloud
完成Adobe软件的全系统合同续订。 This was a large undertaking that spanned several months.
Continue to leverage RooLabs Online to offer Adobe Creative Cloud to students who may not otherwise have access to this software.
Worked with Arts and Sciences to provision student licenses of Adobe software for their students that need it for curriculum.
技术管理服务
As a division, we have worked with several academic and business units to renovate, design, install and provide ongoing support for multi-faceted information technology (IT) and audiovisual (AV) systems. The following sections discuss the key IT/AV projects, by phase, which consumed a significant amount of IS resources' time during this last review period (January – June 2022).
P314 – AC Digital Signage
This project is to add digital signage to the first and second floors of the Administration Center so that guests would see university notices, schedules, and directories. 该项目的第一阶段是安装包含RISE程序的非触摸屏。 One screen is to be placed on the first floor in the entry space as guests walked in. CFM was brought in to paint the baseboards, and a window cling and wall image was installed. The other screen is to be placed on the second floor on the wall adjacent to the Parking office as guests walk in. No painting was done in this space. The second phase of the project includes replacing the non-touch screens with touch screens, which will be addressed in a separate project in the future. The first phase of this project was completed, and non-touch screens tested as working, and the project was closed on 3/25/2022 with a 90-day warranty until 6/25/2022.
P337 – OCR Brainware
UM System为所有四个校区购买了一个新产品Brainware OCR。 It will initially be used for transcript processing. This product will be supported centrally by the Perceptive Content (Image Now Team). During this review period, we completed testing, the product was put into production and this project was closed.
P417 – SCE Machine Learning Lab
这个项目是为学生提供一个解决方案，让他们有实验室设备来做机器学习。 该解决方案包括将Lambda实验室的设备安装到FERC数据中心。 An uninterruptible power supply was also installed. This project also involves the installation of MATLAB software and licenses. The equipment was tested as working and project was closed on 3/4/2022, with a 90-day warranty ending on 6/4/2022.
P380 – Bloch Heritage Hall Renovation
这是一个由政府资助的项目，旨在彻底翻新布洛赫遗产大厅。 The IT/AV scope includes an upgrade of the network infrastructure of the building, IT closet builds, and ILE technology updates to the classroom and spaces in the building. During this review period, IFS began pulling all the horizontal cabling for the project, coordinating each floor with the contractor for readiness. IFS also began building out the ladder racks in all of the telecom closets. Most of the horizontal cabling was completed within this period but a lot of coordination was required with the GC. IS also finalized the A/V design for classroom and conference room spaces and submitted the equipment order with vendor. IS took on the additional scope (designing, ordering and install) of adding Wi-Fi coverage for the Bloch Garden portion of the project. During the next review period, IS will work to complete any IFS related work prior to the July 30th grand opening. The group will continue to track A/V equipment orders and begin installing A/V equipment when available.
P424 – 威尼斯人娱乐城 Cloud Storage Review
The scope of this project is to review current cloud storage offerings to determine use cases, needs, etc., and to make recommendations around which tool(s) are most appropriate for various situations. During this review period, available cloud options were outlined in a document, along with use cases for each option. The document was shared with IS leadership for review.
P432 – Camera Replacement and Chargebacks
At the request of 威尼斯人娱乐城’s CIO, IS was to use some of the remaining EOY funds on replacing cameras across the campus. IS decided that due to supply chain and resource issues it would be best to outsource this work to a contractor, Wachter. IS met with Wachter on three separate occasions to quote replacing 100 cameras across the campus, installing about 20 new cameras with infrastructure around campus for the PD and replacing another 65 cameras across the campus. During the next review period, IS and watcher will begin to coordinate the pre-work before installation begins and then coordinate a start date for installation when Wachter has received enough equipment that may be added to the project.
网络架构与安全
Network Architecture is responsible for the installation and maintenance of departmental-level firewalls. These firewalls protect specialized hardware or data (HIPPA, PCI, etc.) in specific locations across the 威尼斯人娱乐城 network. 活动包括维护设备固件和安全规则。
设备管理:
- Cisco物理防火墙= 7
- 思科虚拟防火墙= 16
- 加固物理防火墙= 19
有线网络
- 取代了5306年福尔摩斯的建筑网络
- 信息服务 Accomplishments January – June 2022 39
- 边缘路由器光学升级到100Gig
- 集成云托管短信与Zabbix服务器交付
- Designed and ordered building network for Bloch Heritage Hall renovations Started design with CFM for Plaster Data Center fire suppression system
无线网络
- 为布洛赫花园设计并订购无线网络
- 在牙科学院设计并实现访客无线接入
- 与NILE网络公司合作，设计教育学院的无线网络升级
的声音
- 创建了牙科操作员和新的患者搜索组，以提高员工的灵活性
- 联络中心平台升级到12.5.1版本
- 将Microcall计费平台升级到版本7
- 增加了第三通信管理器服务器和重新平衡电话
服务器
- 在UCS结构互连之间重建管理和运行状况上行链路
- UCS服务器机箱在Admin Center数据中心上线，以提高弹性
- 更换UCS服务器机箱的所有电源和1个io模块
- 安装最新版本的UCS固件，以支持最新的VMware版本
信息访问
数据库服务器的设计、实现和管理
- Administration and support of the central campus secured external facing Oracle server for third
party vendor data collaboration - Continual performance tweaks and SQL query tuning tasks for the HealthFacts research database
- 管理和支持所有牙科学院Axium和辅助数据库服务器
- Administration and support of the 威尼斯人娱乐城 Counseling, Health, Testing & Disability Services SQL Server
- 环境健康和安全MySQL服务器的管理和支持
- 管理和支持所有威尼斯人娱乐城警察局数据库服务器实例
软件设计与开发
为这些软件应用程序、网站和服务提供维护和支持，包括：
- 基金会服务请求
- HLC目录
- IA时间表
- 退休人员交换邮箱和邮箱访问请求
- IS服务订单
- LMS访问检查器（LACH）
- 威尼斯人娱乐城 PD财产登记
- 二维码扫描服务站
- 答题卡订单
- 搜索和查询
UM系统IT
在下列工作小组中提供校园代表：
- A 威尼斯人娱乐城 Information Access representative serves on the Applications & Development Committee.
- 为以下项目提供软件工程资源
- One帆布画布请求系统
- onecanva Grade Pass Back工具
- 密苏里在线事件调度
- 公民考试
扫描服务
考试扫描:- 文理学院- 56分
- Henry W. Bloch School of Management – 21
- Law School – 6
- Biological Sciences – 87
基础服务
IS Foundation Services (ISFS) provides secure, professionally managed data centers to meet the growing information technology (IT) needs of academic and administrative units at 威尼斯人娱乐城. ISFS serves as the primary system administrator for 400+ servers, provides assistance and technical support for campus IT Liaisons, supports the Google Cloud Platform (GCP) for UM System, and provides research computing training and support.
- 将所有vCenter主机服务器从6.5升级到7.0
- Completed migration of all file server storage from in-guest iSCSI to native VMware VMDKs,
allowing us to take advantage of our socket-based CommVault licensing - Overview of HPC Computing at 威尼斯人娱乐城 training class offered on-demand
Biology/Chemistry NMR hardware replacement and OS/app upgrade from CentOS 6 and Agilent Vnmrj to AlmaLinux 8 and OpenVnmrj 3.1 - Added Anaconda, ImageMagick, and MOOSE framework with Peacock visualization tool to the Joey teaching cluster
- 将Silvaco TCAD添加到密苏里国防与能源研究所（MIDE） Linux工作站
- Research Managed Backup Service (RMBS) version 2 went into production backed by GCP, allowing virtually unlimited archive storage to researchers at a very affordable price
- 准备牙科学院物理Oracle Axium服务器
- 将医学院DBHI数据迁移到健康洞察中心（CHI）拥有的存储
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